# Companies that laid off workers for AI are quietly rehiring them

> This is the hype cycle running into the wall of actual customer complaints. Commonwealth Bank's AI voice agent reportedly made call volumes worse, not better, while IBM found its HR bot choked on the sliver of cases that needed real judgment. If employers who cut jobs for AI are already reversing course, the replace the workforce narrative needs a serious asterisk.

_Section: [Daily AI Updates](https://www.wortins.com/daily-ai) · Source: CNBC · Published Sunday, July 5, 2026_

## Wortins' read

This is the hype cycle running into the wall of actual customer complaints. Commonwealth Bank's AI voice agent reportedly made call volumes worse, not better, while IBM found its HR bot choked on the sliver of cases that needed real judgment. If employers who cut jobs for AI are already reversing course, the replace the workforce narrative needs a serious asterisk.

## Source

[Read the full story at CNBC](https://www.cnbc.com/2026/07/01/employers-who-laid-off-workers-for-ai-are-reversing-their-decisions.html)

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