Disney Store rolls out an AI personal shopping assistant

This is a useful gauge of how normalized conversational AI has become in retail, since Disney is not exactly a startup chasing hype, it is one of the most brand protective companies in the world choosing to put a chatbot between shoppers and its most beloved characters. Letting a shopper describe an occasion, an age or a budget and get product picks back removes a layer of searching that retail apps have relied on for decades. If Disney is comfortable enough to test this on shoppers, expect the rest of mainstream retail to follow within the year.